FAQ’s

Orders placed with Sir Store are typically processed and delivered within approximately 48 hours, depending on the customer’s location and order confirmation time. Our team works diligently to ensure timely processing and efficient delivery.

We are sorry you had to experience this. Click on the Account icon on the App homepage, Click on the “Orders” section, tap on the respective order & click ‘Return’. We will try to resolve this on priority.

We are sorry you have had to experience this. To initiate a return of the wrong item, please log in to the App, tap the “My Orders” tab, select the order in question & tap on the ‘Return’ tab. We will try to resolve your concern on priority.

If the items received do not match your order, please reach out to us with your order number. Our team will verify the details and correct the issue as soon as possible.

You can cancel your order from the ‘Order details’ screen before it is out for delivery.

You can do so by clicking on the Account icon on the bottom of the App Home page > select “Orders” > Select the order which you want to cancel > tap “Cancel”. (Refer Image)

Order cancellations are possible if the order has not yet been processed or shipped. Please contact our support team as soon as possible to request a cancellation

To get the invoice for your order(s), go to the “My Orders” section, tap on the respective order, and you will find an option to download the invoice in a PDF format.
OR, you can contact our support team with your order details, and we will provide you with the official invoice.

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

All medicines and healthcare products offered by Sir Store are sourced with a valid and sufficient shelf life. We ensure that products delivered have a minimum acceptable expiry period in accordance with quality and safety standards.

You can place your order through our App.

To place an order, simply browse the desired product, add it to your cart, and proceed to checkout. Enter your delivery details, select a payment method, and confirm your order. Our team will then process and ship your order promptly.